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A) General Terms of Use

1. Introduction

The terms of use are designed to define our obligations and our rights and do not affect your statutory rights.

The company pissanos.com is an online store with product distribution via the internet created by the company «DAVID BOWLES INTERNATIONAL with the name : PISSANOS INT LTD», based in Athens , Attica, Stravonos No. 8, with VAT number 998558004 and Taxation Office IZ Athens  tel 302107520681-2 (hereinafter pissanos). The following terms and conditions will apply to the use of the pissanos shops, located online at www.pissanos.com

Using the website, users grant their consent to the following terms and conditions. If someone does not agree with these terms and conditions, you must refrain from using this.

2. Terms of contract

     Pissanos reserves the right to amend or update the terms and conditions of use and transactions, whenever necessary, without obligation to notify consumers of any change in the pages of this online store.

Any misprint or omission in the information site or other document issued by us shall be corrected by us without any obligation on our part.

All payments are made in Euros or U.S. dollar, according to the country of the customer, and all purchases include the legal VAT depending on the product. Changes in the exchange rate in VAT or prices of our products do not change for you once you have confirmed your order. It is our obligation to update the prices on our web site.

Photographs, descriptions or other information contained on our website and any of our promotional events are for the purpose of general information.

3. Limitation of Liability

 Pissanos is not liable to customer/s for any damages resulting from the execution or non- execution of their order. It is likewise not liable to customers as to the delivery time of products in cases of force majeure.

4. Copyright

This website is the official online store of pissanos. All site content, including pictures, graphics, photographs, texts, products provided etc. are the intellectual property of pissanos and are protected by the relevant provisions of Greek law, European law and international conventions. The names, images, logos and trademarks representing pissanos.com or third parties and their products are proprietary marks of pissanos or third parties protected by applicable trademark laws. Their appearance on the website should in no way be construed as a transfer or license or right to use them.

5. User Responsibility

Users agree not to use the  electronic store pissanos for: 1. send, post , send by e-email or otherwise transmit any Content that is unlawful, harmful, threatening , abusive , harassing, libelous , defamatory , vulgar, obscene, libelous, violate the privacy of another, show antipathy, or is racial, ethnic or other discrimination , 2 . Harms minors in any way; 3. Send, post , send by e-email or otherwise transmit any Content that infringes any patent, trademark , trade secret, copyright or other proprietary rights of others, 4. Intentional or unintentional violation of applicable laws or rules. 5. Harassment of third parties in any way.

6. Safety

All transactions made through www.pissanos.com are governed by international and European law that regulates issues relating to e- commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues relating to remote sales.

The security of online store pissanos is achieved through the following methods:

Client Identification

The codes used to identify you, are two: Login (Username) and Personal Security Password (Password), which each time you enter you are provided complete security for your personal information. You have the ability to modify your Personal Security Code (password) as often as you wish. The only person who has access to your information is through the above code, and you are solely responsible for maintaining the secrecy by third parties. In case of loss or leakage there should be an immediate alert towards us, otherwise your online store pissanos is not responsible for the use of a password by an unauthorized person. The online store of pissanos will in no way disclose or publish your personal data and information entrusted to us. The personal data you share with us with your membership are used exclusively for the execution of your transactions. The online store of pissanos allows you to modify your Personal Security Code (password) as often as you like, and we would recommend for security reasons, change your password regularly and avoid using the same codes.

7. Privacy Policy

When you visit the pages of pissanos.com to order products -but also to ensure that we can contact you to let you know about new products and services - we may ask you to fill in your personal information (name, occupation, address, etc). Any personal data anywhere on the pages and services of the website of pissanos.com, intended solely to ensure the operation of the service and may not be used by anyone without complying with the provisions of Law 2472 / 97 on the protection of personal data , as in force at any time . The online store pissanos.com operates in accordance with current legislation and maintains your personal data for as long as you are registered to pissanos.com. The personal information you provide in the online store pissanos.com  is used exclusively by or affiliated with this business, in order to support, promote and execute the trading relationship. Archive data are communicated to the competent judicial, police and other legal authorities at their request and in accordance with the pertinent laws.

8. Registration of a new member

How do I become a member of pissanos.com?

On the homepage of the site by clicking "Log In», it takes you to the registration page, and you can enter our online store. Following the instructions it is very easy to create your own account.

What if I forget my password to pissanos.com?

If you are a customer, on the home page by clicking "Log In" you are taken to the registration page and enter in our shop where there is the link «Forgot Password «. Clicking on this Link you are asked to fill in the necessary information. Within the next few minutes the password is sent to you.

How do I change my personal information?

Just fill in the name and password for entry into the system, and you can change your personal information.

9. Communication

Through the "Contact" section of the online store, you can send your questions or comments. All e-emails sent will receive a response within a reasonable time from the company, which has everything to do with the workload. Depending on the complexity of the query, response time may be extended. Telephone communication is possible via the phone numbers 0030- 210-7520681 & 2, and FAX 0030- 210-7520683. Finally, you can contact us via email: [email protected]

10. Other information and ordering process

Information and matters relating to the Privacy Policy, your personal data and other information about the ordering process or product returns.

 

B) Privacy Policy

Trade Secret:

We treat all transactions and customer information confidentially and in accordance with the terms you have read above. In addition:

Correction / Updating Your Personal Information:

Just fill in the name and password for your input to the system that can not change part of your personal data (for security reasons).

If you wish to deactivate your account, you can contact our team via the link "Contact» and ask us by filling out the online form.

Purchase by credit card:

Decide to make your purchase using a credit card?  The pissanos company, ensuring the security of your transactions, does not intervene at all in the payment process. So using the service PAYPAL, for payments by credit card, you are taken to the secure and encrypted page of PayPal, so the company pissanos is not able to know what you give for the use of your card. This ensures the utmost secrecy in the transaction with a credit card.

Links to other websites:

This website contains links to other sites. Please note that when you click on one of these links, you may be removed from the site of pissanos and go to another website. For these areas we can not guarantee the security of your personal data and for this reason we encourage you to read the privacy policy statements associated with these sites, as their privacy policy may differ from ours.

Contact:

Communication you receive from us, if you contact us for a particular reason, either to receive orders, or your order, if we need to contact you for administrative purposes. These emails will not contain promotional materials, unless you wish by putting your email address in the appropriate box for the newsletters.

Disclaimer:

Although we make every effort to preserve user privacy, you may need to disclose personal information when required by law wherein we have a good faith belief that such an action is necessary to comply with a current judicial proceeding, a court order or legal process on our Web site.

Your comments are always welcome:

We welcome your comments and questions about our privacy policy or anything else you want to talk about. To contact us please use the contact form.

C ) How to Order 

The method of ordering is very easy and is completed in a few steps. First select the products that interest you. After you have completed your selection, press "shopping cart". Before you begin the ordering process you will be asked to personalize your «username» and your own «code ", in case you are an existing customer or you are asked to fill out a new registration client. Once you enter the «username» and your own «code», the ordering process starts immediately. Here you will see the total cost of your purchase, you will put forward any discount coupon you might have, you will be prompted for the desired payment method and finally to confirm your order. Only if you press "Confirm Order», will your order will be sent to the ordering department.

To make the validation of the order and start the process and delivery of your products the payment should be made, except in the case of payment on delivery. Information on payment methods can be found below or in the relevant section.

Once the company receives information about the payment, it will immediately begin the process of fulfilling your order and at the same time you will receive within twenty-four ( 24) hours an automatic email informing you of your successful order . In case of any difficulty fulfilling your order, we will send you a notification email for any clarifications and additional actions that the client wishes to be done.

D) Payment methods

 Our online store is currently offering three (3) ways of payment for your convenience. The payment methods are listed below:

By bank transfer:

There is one (1) account number from Greek bank, to which each customer can deposit the money corresponding to the order in order to start the company delivery process. That is:

Bank: EUROBANK, IBAN: GR69 0260 0640 0009 9010 1155 397

The client - depositor should take care to indicate clearly the name of the deposit, otherwise you will be asked to send the proof by FAX to the company in order to provide the greatest possible safety for the client and avoid any mistakes or omissions.

Pay by PayPal:

To provide greater security when paying by credit card use the service PAYPAL. The customer choosing payment via PayPal is led to a secure page that is offered for this purpose in order to safely make a payment with his credit card. The PayPal page is used to encrypt data and data requested by the client so as to minimize any risk. We note here that our company is not involved in the payment process from the time the customer will go to a secure page of PAYPAL and does not keep any of the items that will be requested there.

Cash on delivery:

Choosing cash on delivery, which applies only to Greek territory for your order, we will begin the process and delivery of the product or products you have selected. By selecting this payment method, you agree to pay the full amount of your order with the courier delivery of your space, even if you change your mind for any reason. We would like to inform you that with this method of remuneration we charge an extra fee of around three Euros (3,00 €) which has to do with the extra burden of company courier.

E) Shipping

We know that you are looking forward to receive your order as soon as possible and we do everything we can for it to reach in your hands quickly.

Delivery time ranges from two (2) to ten (10) working days, depending on the workload. This delivery time does not include delays, due to uncertainties such as strikes, adverse weather conditions etc, and the company is not responsible for any further delay.

In the case in which the delivery time is to exceed ten (10) working days with the company's responsibility, then the buyer is informed of the additional delay by email or telephone, and, if you wish, you can cancel the order and receive a refund of money in an account number of the bank you wish.

The above information shall be submitted within three (3) days from the time that the company was informed of payment, thus executing the order. In case of delay of the order of more than ten (10) days and the buyer requests a refund, he should inform the company by email or FAX if he wishes to cancel the order and to have the money returned, disclosing the bank and account number he wishes

The delivery of products takes place at the address you have chosen for the affiliated company courier. Packaging costs if selected , COD is calculated at the checkout process.

F) Payment policy

1. Our company «pissanos» reserves the right to change prices or specifications of its products without prior notice. This does not affect your confirmed purchases and is valid for your next purchase.

2. All our prices are net prices with the respective legal VAT and the cost of packaging and shipping calculated before you are asked to pay. This way you make your purchases without worrying about hidden costs.

3. Our online store is currently offering three (3) ways of payment for your convenience, which are explained in detail in the corresponding section.

4. Any gifts, promotions or discounts which are offered by the company can not be exchanged for cash.

5. Any product return by the customer must be done using courier company (courier), the cost of which shall be borne entirely by the client. This is followed for the safe transportation of the product.

6. All returned products must be unused and in their original packaging, otherwise the Company reserves the right not to accept them, in which case there is no question of compensation.

G) Return Policy

Our desire is for customers to be happy with our products and for this reason, all products are tested for their quality before being packed and sent to each customer. If you still are not satisfied, you can return within seven (7) days from the date of receipt, any of our products or exchange them or request a refund coupon provided they meet the terms and conditions of reimbursement and the following terms and conditions of return:

1. All products to be returned must be returned unused and in their original packaging.

2. All items being returned must be returned to the Company within seven (7) days from the date of receipt by the customer.

3. The customer is responsible for any damage caused in being returned during transport, until they are received by the company.

4. In case of replacement of a product with another of equal value, at the request of the customer, the customer shall bear the additional cost of packaging and shipping .

5. Information on conditions for refund can be found in the corresponding section.

6. The company reserves the right to reject any returned products when they do not meet the terms and conditions of return.

7. For your own safety, we recommend that you send the products for return by courier company (Courier) and keep proof of shipment.

H) Cash Back

Return of the total amount of money you pay out is made by a discount coupon in accordance with the following terms - conditions:

1. The return of the full amount of money you give is acceptable only if you cancel your order within twenty-four (24) hours or if you order products that we are out of and you have already made a payment using one of the payment methods mentioned in the corresponding section.

2. It is understood that in the case of refunds, the entire amount of money means the net amount obtained after deducting the amount for transport spent by the company, which is borne by the customer. Likewise, the client is charged for the amount required to return the product back to the company.

3. The customer has the right to demand repayment of the amount of money that is given only in the case of compliance with the above terms and conditions of reimbursement and the terms and conditions of return, which can be ascertained in the relevant section.

4.The refund process begins once the returned item is received by us.

To facilitate the client we propose that prior to a refund of any product, contact the company either by email, or by telephone or FAX, to explain the problem and then we can proceed to the return process.

F) Type of communication

If you need clarification or assistance with your order you can contact us using one of the following ways:

1. Call the number 302107520681-2 . The hotline operates 11:00 to 16:00, Monday to Friday. Moreover, you can send a FAX on 302107520683.

2. Through the contact form found under "Contact" e -shop.

3. By email to contact: [email protected]

I) Feedback

We welcome your comments. If you feel dissatisfied with any of products or services or for any other problem in the cooperation with our company, please email us using the online contact form.

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